You can reach us on WhatsApp at +923297220390, email us at borvellpakistan@gmail.com, or DM us on Instagram @borvellpakistan. Our team replies within 24 hours, 7 days a week

Orders are processed within 1-2 business days. Delivery across Pakistan usually takes 3-5 business days after dispatch. You’ll get a tracking number via WhatsApp/SMS once your parcel is shipped.

Yes. Send us the parcel within 7 days of delivery. Items must be unused, with original tags and packaging. Once we receive and check the item, we’ll ship your exchange right away. For size issues or change of mind, return shipping is paid by the customer.

We’re sorry about that. Contact us within 7 days with photos of the damaged piece and packaging. Borvell will cover all delivery costs for damaged items, and you’ll get a total refund or a free replacement — your choice.

You can cancel or modify your order within 2 hours of placing it. After that, it’s likely already packed. Message us ASAP on WhatsApp at [your number] with your order number and we’ll do our best to help.